Find answers to common questions about iSpeaky's language learning platform, courses, and services.
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Getting Started
Questions about signing up, choosing courses, and beginning your learning journey.
Classes & Teachers
Information about our classes, teachers, and learning methodology.
Pricing & Billing
Questions about pricing, payment methods, and billing policies.
Technical Support
Technical issues, platform requirements, and troubleshooting help.
Getting Started
Getting started is easy! Simply sign up for a free account, take our placement test to determine your current level, choose a learning plan that fits your schedule, and start your first class. Our platform will guide you through each step of the process.
We currently offer courses in German, English, and Spanish, with plans to add more languages soon. Each language includes courses from A1 (beginner) to C1 (advanced) levels, plus specialized courses like American English.
We provide a comprehensive placement test that assesses your current language skills and recommends the appropriate level. You can also speak with our advisors who can help you choose the right course based on your goals and experience.
Yes, you can change your course or level at any time. If you find that your current level is too easy or too difficult, simply contact our support team and we'll help you switch to a more appropriate course.
Classes & Teachers
Our classes are kept small with 3-5 students maximum. This ensures personalized attention from teachers and plenty of speaking practice for each student. Small groups also create a supportive learning environment where everyone can participate actively.
Yes, all our teachers are certified native speakers with extensive teaching experience. They provide authentic pronunciation, cultural insights, and real-world language usage that you can't get from non-native speakers.
If you miss a class, you can watch the recording later and catch up on the material. For Lingoda Flex, you can reschedule classes up to 24 hours in advance. For Sprint programs, we recommend attending all classes for maximum benefit, but we understand that emergencies happen.
Each class is 60 minutes long, which is the optimal length for maintaining focus and engagement while covering substantial material. This duration allows for warm-up activities, main lesson content, practice exercises, and wrap-up discussions.
Pricing & Billing
We offer three main learning modes: Lingoda Flex (flexible monthly plans starting at €99), Language Sprint (2-month intensive program for €399), and Super Sprint (1-month ultra-intensive challenge for €599 with money-back guarantee). Each option includes different numbers of classes and features.
Yes, with Lingoda Flex you can pause your subscription at any time without losing your progress. This is perfect for busy periods or vacations. Sprint programs are fixed-term commitments, but we can work with you if you have extenuating circumstances.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted payment system to protect your financial information.
Yes! Our Super Sprint program comes with a 100% money-back guarantee if you complete the challenge and don't achieve your learning goals. We also offer a 7-day satisfaction guarantee for all new students to try our platform risk-free.
Technical Support
You need a computer, tablet, or smartphone with a stable internet connection (minimum 2 Mbps), a webcam, and a microphone. We recommend using Chrome, Firefox, or Safari browsers for the best experience. Our platform works on Windows, Mac, iOS, and Android devices.
If you experience technical issues, our support team is available 24/7 to help. We also provide troubleshooting guides and can reschedule your class if needed. Most technical issues can be resolved quickly with our step-by-step guides.
Yes! Our platform is fully optimized for mobile devices. You can attend classes, access materials, and track your progress using our mobile app or web browser on your smartphone or tablet. The mobile experience is designed to be just as effective as desktop learning.
You can contact our support team through live chat on our website, email at support@ispeaky.com, or by phone. We also have a comprehensive help center with articles and tutorials. Our support team is available 24/7 to assist you with any questions or issues.
Still Have Questions?
Our support team is here to help! Contact us for personalized assistance with any questions or concerns.